Privacy Policy
Last updated: July 9, 2026
MANIA TOUR ("Company") respects your privacy and complies with applicable data protection requirements. This policy explains what information we collect, how we use it, and how we retain or delete it.
1. Information We Collect
We may collect the following information to provide our services.
- Booking and payment: name, email, phone number, nationality, participant details
- Customer support: inquiry content, reservation numbers, support history
- Tour operations: hotel pickup details, passport or ID copies when required, special requests
- Technical data: IP address, browser type, cookies, access timestamps
2. How We Use Information
We use collected information for the following purposes.
- Processing, confirming, modifying, and communicating about bookings
- Payment processing and refunds
- Pickup, schedule, and safety-related operational communications
- Responding to inquiries and improving service quality
- Legal compliance and dispute resolution
3. Information Sharing
We do not sell your personal information.
We may share necessary information with trusted partners—such as payment processors, local operators, transportation providers, and ticket vendors—only to the extent required to operate your tour.
4. Retention and Deletion
Booking and payment records are retained for the period required by applicable law and accounting obligations.
Sensitive documents uploaded for tour operations, such as passport or ID copies, are deleted after tour completion according to our privacy practices.
5. Your Rights
You may request access to, correction of, or deletion of your personal information by contacting customer support.
If you opted in to marketing communications, you may opt out at any time.
6. Cookies
We may use cookies to improve user experience, remember language preferences, and support features such as the shopping cart.
You may disable cookies in your browser settings, but some features may not function properly.
7. Contact
For privacy-related inquiries, please contact us through the website inquiry channels.