Cancellation & Refund Policy

Last updated: July 9, 2026

MANIA TOUR ("Company") maintains fair and transparent cancellation standards. The policy below reflects general guidelines. Some products may display product-specific terms on their detail pages. When product-specific terms apply, those terms take precedence.

1. Standard Cancellation Timeline

General refund guidelines based on the tour start date are as follows.

• Cancel 3 or more days before the tour: full refund
• Cancel 1 day before the tour: 50% refund
• Cancel on the tour day or no-show: no refund

2. Force Majeure and Operational Cancellation

If a tour is canceled due to events beyond our or our local partners’ reasonable control—such as severe weather, national park closures, or traffic restrictions—you may choose a full refund or rescheduling of equal value.

3. Included and Non-Refundable Items

Refunds may exclude non-refundable costs already committed, such as entrance tickets, flights, or lodging when applicable.

Excluded items listed on the product page—such as entrance fees, guide tips, or personal expenses—are not refundable.

4. How to Cancel

Submit cancellation requests through the reservation lookup page, email, or customer support channels.

Please include your reservation number, guest name, and tour date for faster processing.

5. Refund Processing

Approved refunds are returned to the original payment method. Depending on your card issuer or payment processor, processing may take 5–10 business days.

Partial refunds or tour credits will be communicated by our support team when applicable.

6. Contact

For cancellation or refund questions, contact us through the website inquiry channels or the contact information provided with your booking.